frequently asked questions

LOCATION & TRANSPORTATION

  • The hotel is located at 180 Stoddard Road in the Auckland suburb of Mount Roskill.

  • We are located approximately 20 minutes’ drive (16 km) from Auckland Airport and around 15 minutes (10 km) from the city centre.

  • We do not have a dedicated shuttle. However, our team can arrange a transfer with one of our trusted local suppliers.

  • Secure parking is available at the hotel for $35 per day, per vehicle. Please note that this is a self-parking service and is subject to availability.

    Optionally, there is free off-street parking nearby the hotel.

FACILITIES & AMENITIIES

  • Unfortunately, pets and support animals are not permitted. Certified assistance dogs are welcome by prior arrangement.

  • Children of all ages are welcome. For children 0 - 2 years, porta cots are available at no additional charge but are subject to availability at the time of booking. Children 3-13 years are free, using existing bedding.

  • We do not offer interconnecting rooms. However, we have one two-bedroom apartment that is suitable for families of up to four guests, as well as two Superior Rooms located adjacent to the apartment.

  • Some of our rooms can accommodate a single rollaway bed, available for NZ$65 per room, per night. As we have limited rollaway beds, we recommend contacting the team directly to check availability and add it to your booking.

  • No. We are a non-smoking and non-vaping hotel, with a $200 fee applied if guests smoke/vape in the rooms.

  • We do not have a swimming pool. However, our SOHO Spa Suites feature outdoor hot tubs.

  • Our hotel offers a thoughtfully curated selection of facilities to enhance your stay, including:

    • Tiger Bar & Restaurant

      Our on-site bar and restaurant serving breakfast, lunch, and dinner, with a daily happy hour at the bar.

    • On-site Gym

      Equipped with essential fitness equipment for your convenience.

    • Executive Lounge

      Offering a quiet space to relax or work, with exclusive amenities for eligible guests.

    • Meeting, Conference & Wedding Venues

      For more information, please contact our team at events@sohoauckland.com.

    • On-site Parking

      Secure parking is available at the hotel for $35 per day, per vehicle. Please note that this is a self-parking service and is subject to availability.

  • Our rooms are designed with comfort and convenience in mind, featuring:

    • Smart TV and work desk

    • Complimentary Wi-Fi

    • Safe, alarm clock, and USB charging ports

    • Coffee maker, kettle, and mini fridge

    • Bathrobe and slippers for a touch of indulgence

    • Air conditioning and heating

    • Shower with premium amenities (some rooms include a bath)

    • Hairdryer and ironing facilities

  • We do not have on-site laundry facilities for guests. However, there is a dry cleaner and a laundromat just a minute’s walk from the hotel. Simply turn left when you exit the hotel entrance.

BOOKINGS & ARRIVALS

  • To browse our latest offers and promotions, please visit: https://www.soholuxuryhotels.com/offers

  • Our Fully Flexible rate gives you the freedom to cancel up to 24 hours before check-in and receive a full refund. Some of our special offers have different cancellation terms, so we recommend reviewing the details when booking.

    Please note that credit card fees are non-refundable.

  • Check-in is from 2pm, and check-out is at 10am. Early check-in and late check-out are subject to availability and may incur a small fee. For more information, feel free to contact our team at stay@sohohotelauckland.com or +64 9320 1796.

  • Yes, a valid photo ID is required at check-in for security purposes.
    Acceptable forms of photo ID include a New Zealand passport, a New Zealand driver license, a Kiwi Access Card, an NZ Certificate of Identity, or a valid overseas passport.

  • Yes. Guests must be at least 18 years old to check in. Those under 18 are welcome when accompanied by a parent or legal guardian.

  • No deposit is required. However, please note that full payment for your accommodation is taken at check-in.

  • Payments can be made by EFTPOS, Visa, Mastercard, or American Express. A 2.5% surcharge applies to Visa and Mastercard payments, while American Express incurs a 4% surcharge.

    Please note that we do not accept cash payments.

  • Absolutely! If you arrive before your room is ready, we’ll be happy to look after your luggage. We can also store it on your departure day, so you’re free to explore the Auckland without a worry.

DINING

  • Yes, Tiger Bar & Restaurant is located on the ground floor and serves breakfast, lunch, and dinner with a variety of dishes to suit every taste.

  • Tiger Bar & Restaurant is open 7 days a week, including Public Holidays.

    • Breakfast: 7am – 10am

    • All-day Dining: 11am – 9.30pm

    • Happy Hour: 4pm – 6pm

    Please note that a 15% surcharge applies on public holidays.

  • Yes, room service is available throughout the day and into the evening. From 11pm to 2am, guests can enjoy our late-night dining menu.

  • Yes, Tiger Bar & Restaurant offers a range of vegetarian and vegan options. Please let our team know if you have any allergies or dietary requirements when placing your order, and we’ll be happy to look after you.

  • The meat that we use is halal-certified. However, please note that our kitchen itself is not a halal-certified facility.

  • Yes, we do. Children 0–4 years dine for free, those aged 5–12 dine at 50% of the menu price, and children 13 and over are charged as adults.

  • Unfortunately, we are unable to allow guests to bring their own alcohol, as our current liquor license does not permit BYO service. All beverages must be purchased and consumed on-site in accordance with our licensing requirements.

  • To browse our latest offers and upcoming events, feel free to visit https://www.tigeratsoho.co.nz/events

  • Check out our current menu at https://www.tigeratsoho.co.nz/menu

  • To arrange a group booking, please email us at tiger@sohoauckland.com or use the form on our booking page to send us your details.

    Our team will respond promptly to discuss your needs and finalize the details. We look forward to making your event special at Tiger Bar & Restaurant!

  • Unfortunately, we are unable to offer full private hire of the Tiger Restaurant & bar, as the space is also available to our in-house and outside guests.

    However, we can accommodate groups within the restaurant and can reserve a suitable section.

    Please note that while we will do our best to ensure comfort, other guests will be present in the restaurant, and the use of private music systems, microphones, or similar equipment will not be permitted.

  • Yes, we offer on-site conference and meeting spaces deigned to accommodate both corporate and social gatherings. These versatile venues are ideal for events ranging from intimate meetings to larger celebrations.

    Rawhiti & Uru Boardroom: Up to 12 guests
    Raki Conference Room: Up to 75 guests
    Tonga Ballroom: Up to 225 guests

    For more information, please contact our team at events@sohoauckland.com.

  • AV equipment is included with our Day Delegate Package. If you are not booking on this package, the projector and AV equipment can be arranged at an additional cost.

  • Our kitchen team can accommodate most dietary requirements. Please let us know at the time of booking or let your server know if you have dietary requirements.

  • Yes, we do. For more information, please visit https://www.soholuxuryhotels.com/meet

  • Due to NZ Fire Regulations, we are not allowed to have open fires or candles inside the building.

MEETINGS, EVENTS, CONFERENCES & WEDDINGS